FAQ

Our classes are designed to suit everyone, from beginners to experienced reformer Pilates practitioners. If you're new to reformer Pilates, we recommend starting with Beginners class. This is a slower-paced group session that focuses on individual needs, helping you build a strong foundation in our method and feel comfortable on the reformer. BEFORE CLASS Studio Safety | Please arrive at least 5 minutes before the start of your first class. This time is important for settling in and ensuring your comfort and safety. Arriving late may mean rescheduling. We have a communal changing area, so we ask that you bring minimal personal belongings to keep the space clear. We operate a 10 minute latecomer policy for all classes, so anyone who arrives after their class has begun will not be admitted into class. Please note that there is no exception to this rule. This policy is in place to ensure classes start on time and that you get the benefits of a full workout. It’s also there to prevent injury and to be mindful of the trainer & other participants in the class. What to Wear | Wear clothes that allow for free movement—think comfortable and stretchy. We recommend comfortable fitness clothing, socks must be worn within the studio. ​What to Bring | Please bring a water bottle; our studio has filtered water available. ​Arrival | Arrive 5 minutes early to get familiar with the studio, meet your instructor, and learn about the equipment. Our studio is a shoe-free zone, with designated areas to leave your footwear as you enter. Cleaning Equipment | After class, you'll be asked to clean your reformer and any props with the provided eco-friendly wipes, ensuring the space is ready for the next person. ​DURING YOUR CLASS Adjustments | Our teachers will provide verbal and occasional hands-on adjustments to help you with your form, along with different options to all exercises. If you prefer not to receive hands-on adjustments, just let your instructor know before class begins. Also, make sure to inform your teacher of any injuries or limitations so they can provide suitable modifications. ​Phones | To help everyone focus fully on their class, we ask that phones be left on silent, face down, and out of use during class. If you need to keep an eye on your phone for a personal reason, let the instructor know before the session. ​AFTER CLASS ​Studio Amenities | Please note that our studio does not have showers on site. However, we do have a large double toilet if you need to get changed. ​We're  here to make your experience enjoyable and rewarding. If you have any questions, feel free to drop us a message.

We recommend planning and booking your classes at least a week in advance to ensure your spot. Please register and purchase a class, class pack, or membership online before booking. If you need to cancel your session, make sure to do so at least 12 hours in advance so your spot can be filled. A session credit will be deducted for late cancellations (12 hrs), including those for any waitlisted classes you’re unable to attend. You can manage your bookings and make cancellations conveniently online, via the website, or through the app. Waitlist: If your desired class is full, feel free to join the waitlist—spots often open up! If a spot becomes available more than 12 hours before the class, you’ll be automatically added. If it opens up within 12 hours and up to 30 minutes before class, you’ll receive an SMS inviting you to book. Please note that late cancellation charges still apply during this time if you do choose to join the class. There is no charge if you decide not to join.

We operate a Live online reception across all studios. If you have any issues scan the QR code and drop us a message. If you arrive late to your first class it is better to text us and for your own safety, please do not join the class, we will do our best to help you reschedule.